If you delete the profiles which are usually located in the below file path this will help with the issue. Please ensure that ActivInspire is closed before deleting the profiles. Once deleted, launch ActivInspire and this should help.
DocumentsActiv SoftwareActivInspireMy ResourcesMy Profiles
If the issue still persists, do you see the ActivInspire Dashboard appear when ActivInspire is first launched?
Promethean Technical Support
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)