Thanks for posting.
Please could you confirm the current version of ActivInspire used?
This can be checked by launching ActivInspire and clicking on Help>About (Windows) or ActivInspire>About (Mac.
The latest version of the software is version 2.4, if you are not using this version please upgrade the software and see if you have the same issue.
If you get the same issue, please could you provide a screenshot of the error?
Promethean Technical Support
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