Thanks for posting.
Please could you confirm the current version of ActivInspire used?
This can be checked by launching ActivInspire and clicking on Help>About (Windows) or ActivInspire>About (Mac.
The latest version of the software is version 2.4, if you are not using this version please upgrade the software and see if you have the same issue.
If you get the same issue, please could you provide a screenshot of the error?
Promethean Technical Support
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)