Hello and thanks for contacting Promethean technical support.
Firstly we would suggest that you make sure you have the most up to date versions of both ActivInspire and ActivManager, you can find instructions on installing these by going to http://www.PrometheanKB.com and search for articles 10902 and 10416.
Please let us know if this resolves your issue, if you are still having trouble please can you let us know the model number of the ACtivBoard you are using.
Promethean Technical Support
(Support Case: 574264)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)