Please could you ensure that your ActivInspire version is up to date. The latest version is 2.3, you can download this from Promethean Planet’s Support section. Also ensure your versions of Flash and Java are up to date.
Please could you advise how you are trying to add the students to the class database?
Case reference 00488383
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)