Thank you for contacting us.
It sounds like you may be running the personal edition of ActivInspire. We will need you to check what version you are running by opening ActivInspire and clicking on help > about.
A small box will appear and in bold it will give the version.
If you are running the personal edition you will need to update, we have instructions on how to generate a license key on our knowledge base. Please go to http://www.PrometheanKB.com and search for article 10937.
Please let us know if you need any further support.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)