Thank you for contacting us.
It sounds like you may be running the personal edition of ActivInspire. We will need you to check what version you are running by opening ActivInspire and clicking on help > about.
A small box will appear and in bold it will give the version.
If you are running the personal edition you will need to update, we have instructions on how to generate a license key on our knowledge base. Please go to http://www.PrometheanKB.com and search for article 10937.
Please let us know if you need any further support.
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