This issue you are describing is usually caused by the “Make text smaller/larger” function within the “Display” settings. Please go into the settings set the text to 100% instead of the 125% or 150% it is set at now.
After a reboot you should be fine on a fresh flipchart. Any that were opened and saved with the larger text size may need adjustment.
I hope this helps with your issue, please let us know either way.
Promethean Technical Support
(Support Case: 576468)
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