Thank you for your post.
You will need to change some settings in ActivInspire.
Please open the software and go to File > settings > dual mode ActivBoard and please change the settings to match the settings below –
Once you have changed the settings you will be able to use the pen correctly.
If the problem persists please do not hesitate to contact us.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)