Interactive WhiteboardsThe video clips in my flipchart are not playing

When I click on Help there is no Info option. There is an “About” option and it says Version v1.7. How do I upgrade to 2.2? I do not get an error message. The video screen just stays blank. Videos do play on you tube. I am thinking it is the School board internet streaming connection. Some days it works perfectly and other days it just won’t load.