Hello Amy and Wendy, work always with the last ActivInspire software should be a better expirience working.
As you said the Internet could be the reason you can not play the videos correctly each time.
Have you tryed to play your videos locally?
To download any video from youtube or facebook I found a website to get the videos at any format you want (MP4, FLV, AVI).
copy and paste the entire link you want to download, once been proceced right clik over the link and save it to yopur computer.
Hope it helps, and let me know if it works for you this tip.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)