[Anonymous]

Hi Amy, 

Make sure you are on the latest version of ActivInspire (2.2) You can check this by clicking on Help – Info in the main Inspire window. 
Also, do you get an error message when the video is not playing? 
Do you know what type of file the video is?  (MP4, FLV, etc). 

Is your computer able to play the video outside of Inspire?  

I have created a reference for you in case you would like to call our Tech Support direct. They can talk you through the troubleshooting:  00466028