It seems that some settings need to be changed in your ActivInspire.
Please open ActivInspire and change the settings below:
– Open ActivInspire, click on File and then choose Settings
– Select Dual Mode ActivBoards within the Settings tabs
– You will see 4 dropdown menus – ensure that they are in the following order: Touch and ActivPen; Default; Pen; Any
– Test the touch.
Please let us know if you require further details.
Promethean Technical Support
- Release notes for Radix VISO v1.2.7 (released 10 June 2021)
- Release notes for ClassFlow v6.14 (US release 25 May 2021 / Global release 3 June 2021)
- Release notes for ActivPanel Elements series v5.0.10 (released 13 May 2021)
- Release notes for ActivPanel Elements series v5.0.2 (released 29 April 2021)
- Release notes for ActivPanel Elements series v5.0.0 (released 15 April 2021)