It seems that some settings need to be changed in your ActivInspire.
Please open ActivInspire and change the settings below:
– Open ActivInspire, click on File and then choose Settings
– Select Dual Mode ActivBoards within the Settings tabs
– You will see 4 dropdown menus – ensure that they are in the following order: Touch and ActivPen; Default; Pen; Any
– Test the touch.
Please let us know if you require further details.
Promethean Technical Support
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)