Please could you advise what version of MAC OS you are using?
Also, please could you confirm what version of ActivInspire you are trying to install?
Please follow article 10418 on http://www.PrometheanKB.com for help on downloading and Installing ActivInspire.
If you have any further issues please let us know.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)