Where are you trying to download the driver from?
If you are getting it from our Promethean Planet website, make sure you are logged in before going to the download section.
Alternatively use our Knowledge Base to download without having to login. I am copying the link here for convenience, assuming it is the Promethean Board driver you are trying to download.
I have created reference 00463431 in case you want to ring up our Technical Support.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)