Where are you trying to download the driver from?
If you are getting it from our Promethean Planet website, make sure you are logged in before going to the download section.
Alternatively use our Knowledge Base to download without having to login. I am copying the link here for convenience, assuming it is the Promethean Board driver you are trying to download.
I have created reference 00463431 in case you want to ring up our Technical Support.
- Release notes for Radix VISO v1.2.7 (released 10 June 2021)
- Release notes for ClassFlow v6.14 (US release 25 May 2021 / Global release 3 June 2021)
- Release notes for ActivPanel Elements series v5.0.10 (released 13 May 2021)
- Release notes for ActivPanel Elements series v5.0.2 (released 29 April 2021)
- Release notes for ActivPanel Elements series v5.0.0 (released 15 April 2021)