Thank your getting back to me with this info.
Please update your ActivInspire to the latest version, I am posting a link to our Planet Website for convenience here.
Make sure your board is unplugged during the installation as it will also update your board driver and it shouldn’t be in use whilst doing this.
Do let us know if you still have any trouble after this.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)