Thank your getting back to me with this info.
Please update your ActivInspire to the latest version, I am posting a link to our Planet Website for convenience here.
Make sure your board is unplugged during the installation as it will also update your board driver and it shouldn’t be in use whilst doing this.
Do let us know if you still have any trouble after this.
- Release notes for Radix VISO v1.42 (released 2 December 2021)
- Release notes for myPromethean Portal v1.6 (released 1 December 2021)
- Release notes for ActivConnect OPS-G v2.6.0 (released 17 November 2021)
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)
- Release notes for Radix agent v1.27.1 (released 25 August 2021)