[Anonymous]

Hi Rhonda, 

Thank your getting back to me with this info. 
Please update your ActivInspire to the latest version, I am posting a link to our Planet Website for convenience here. 
Make sure your board is unplugged during the installation as it will also update your board driver and it shouldn’t be in use whilst doing this. 

Do let us know if you still have any trouble after this. 

Thanks!