What is ActivInspire?undo not erasing in order

Hi Rhonda, 

Can you take me through the steps? 
Which software are you using and by what method are you erasing?  

Please can you provide the following so we can test it ourselves: 
1. Operating system of your computer
2. Version of the software you are using 
3. Type of board (Product Code, do not post your serial number online) . 

Alternatively, feel free to ring our Tech Support, your reference number is 00464330