Thank you for posting on our Community.
Please can you provide the following so we can help you troubleshoot this:
– Length of the USB cable you are using to connect to your board
– Product Code of your Board (don’t post the serial number online)
– Are you getting no interaction on both the USB 2.0 and USB 3.0 ports?
– What driver version is installed? (right click the activmanager icon in your system tray – Control Panel, version will be listed at the bottom).
Alternatively please call our Tech Support line so we can go through these with you and resolve the issue.
Your reference is: 00467203.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)