Thank you for posting on our Community.
Please can you provide the following so we can help you troubleshoot this:
– Length of the USB cable you are using to connect to your board
– Product Code of your Board (don’t post the serial number online)
– Are you getting no interaction on both the USB 2.0 and USB 3.0 ports?
– What driver version is installed? (right click the activmanager icon in your system tray – Control Panel, version will be listed at the bottom).
Alternatively please call our Tech Support line so we can go through these with you and resolve the issue.
Your reference is: 00467203.
- Release notes for Radix VISO v1.42 (released 2 December 2021)
- Release notes for myPromethean Portal v1.6 (released 1 December 2021)
- Release notes for ActivConnect OPS-G v2.6.0 (released 17 November 2021)
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)
- Release notes for Radix agent v1.27.1 (released 25 August 2021)