Interactive Whiteboards“usb device not recognised”

Article 10474 Form our Promethean Knowledge Base ( can help you locate the serial number of the ActivBoard in question; the product code of the board ( what we would need in this case) can be found on the same label. Please DO NOT post the serial number of the board in question in this community.

The ActivManager, if not found in Windows’ System Tray to the lower right can be made to re-appear by running the ActivMgr application found in C:Program FilesActiv SoftwareActivDriver. The version of ActivDriver can also be found by looking for the ActivDriver listing in Windows’ “Programs and Features” list.

Regardless of whether you have an ActivCare ID number, Technical Support will assist you when contacted. Please refer to case 00467203 when doing so, and they will be able to see our conversation here to this point.

(Support Case 00467203)