Interactive Whiteboards“usb device not recognised”
#3730
Anonymous
Inactive

Hi,
Thanks for the reply.
The driver which was sent should be working with your Windows 8 computer.
Depending on if your ActivBoard is using a serial connection with a USB converter you may need an additional driver which will be supplied by the manufacturer of the converter.

If you are just using a USB cable, I would recommend connecting directly to the ActivBoard bypassing the wall box you may be using and connected to the back of the ActivBoard.
If you still are experiencing issues I would recommend contacting Promethean Technical Support again directly and quoting your reference number (00467203).
Thanks