What is ActivInspire?What do I do if no devices display on the “Device Registration Screen”?
#3487
Anonymous
Inactive

Hi Jessica,

Are you using a 2.4Ghz ActivHub? The black USB ones?  
If so, does it show a green light when you plug it into your computer? 
Have a look at our Knowledge Base and the article on how to upgrade your Hub firmware if the light is coming on and lit green. 
If you are not getting a light on your hub, then it may be faulty. 

I have created a case reference for you under 00459738 if you want to call in and talk to someone.