Are you using a 2.4Ghz ActivHub? The black USB ones?
If so, does it show a green light when you plug it into your computer?
Have a look at our Knowledge Base and the article on how to upgrade your Hub firmware if the light is coming on and lit green.
If you are not getting a light on your hub, then it may be faulty.
I have created a case reference for you under 00459738 if you want to call in and talk to someone.
- Release notes for Radix VISO v1.42 (released 2 December 2021)
- Release notes for myPromethean Portal v1.6 (released 1 December 2021)
- Release notes for ActivConnect OPS-G v2.6.0 (released 17 November 2021)
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)
- Release notes for Radix agent v1.27.1 (released 25 August 2021)