Are you using a 2.4Ghz ActivHub? The black USB ones?
If so, does it show a green light when you plug it into your computer?
Have a look at our Knowledge Base and the article on how to upgrade your Hub firmware if the light is coming on and lit green.
If you are not getting a light on your hub, then it may be faulty.
I have created a case reference for you under 00459738 if you want to call in and talk to someone.
- Release notes for Radix VISO v1.2.7 (released 10 June 2021)
- Release notes for ClassFlow v6.14 (US release 25 May 2021 / Global release 3 June 2021)
- Release notes for ActivPanel Elements series v5.0.10 (released 13 May 2021)
- Release notes for ActivPanel Elements series v5.0.2 (released 29 April 2021)
- Release notes for ActivPanel Elements series v5.0.0 (released 15 April 2021)