Are you using a 2.4Ghz ActivHub? The black USB ones?
If so, does it show a green light when you plug it into your computer?
Have a look at our Knowledge Base and the article on how to upgrade your Hub firmware if the light is coming on and lit green.
If you are not getting a light on your hub, then it may be faulty.
I have created a case reference for you under 00459738 if you want to call in and talk to someone.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)