Following on from Jon’s post, please try removing your USB cable to your ActivBoard and reconnect and if your pens are still not appear working please power off your ActivBoard at the mains (ensure that the projector is powered off first) and remove the USB from the computer. Leave this for 10 minutes and reconnect and turn everything back on and try to calibrate your Activpens.
If you are still having issues and would like to contact us directly about this issue, please quote reference 00483814
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)