It might not be your pens at fault. Look in the system tray of the PC (bottom right hand corner), look for the Activmanager icon (orange man holding a flame). Is there a red cross over the activmanager? If so there is no connection between your PC and board, which is why the pens aren’t working. Take the USB cable out of the PC and reinsert. Wait a while. See if that fixes it.
Let us know.
Thanks & Rgds
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)