Interactive WhiteboardsWhat does a red flashing flame mean?
#3448
Anonymous
Inactive

Hi jmarsden,

To fix the flashing red light, try a different USB cable that is going to the board from the computer.  If you are going through a wallbox/extensions bypass and go straight to the board.
What Activdriver is installed on the computer?  On a windows computer it will be in the lower right corner of the display/ on a Mac it will be on the upper right corner of your display.  If the driver isn’t 5.17.13, update your driver.  Make sure you disconnect the USB cable from the computer when you install the driver.  Here is a link to our ActivDriver https://support.prometheanworld.com/product/activdriver

Please let us know your results.

Kind regards,
Adam
Promethean Technical Support