Hi Dr. MacLean.
I’ve had a look at Promethean Planet for this user name and have not found any results.
You can use the forgot password button and an automated email will be sent to the email address that was originally used to create this account.
Alternatively you can create a new account and download the ActivInspire software.
Please take a look at article 10416 on our Knowledge Base (www.PrometheanKB.com), this article shows you how to download and install ActivInspire on your computer.
Case 00484036 has been created for you should you wish to contact us directly about this issue.
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