Thanks for posting on the forum.
So we can best advise on this issue, please could you provide the version of ActivInspire which is being used? Open ActivInspire and click on help>about to obtain this information. If you are using a version prior to version 2.3 please download and install from http://www.PrometheanPlanet.com.
Also, please ensure that your Java and Flash is up to date.
If this is still happening after updating please contact us directly regarding this issue. I have created a support case reference for yourself to help assist. When contacting us please quote reference 00482538.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)