Neither would be malfunctioning in this case; we have found that our software (in addition to others) experiences this behavior when used with computers which utilize a high-DPI display (e.g. a Retina Display). We have raised the ability of ActivInspire to account for this behavior as a possible enhancement to that software; this would likely be implemented in a future release of the software.
(Support Case 560443)
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- Release notes for ActivPanel Elements series v5.0.2 (released 29 April 2021)
- Release notes for ActivPanel Elements series v5.0.0 (released 15 April 2021)