If you do not have the shape tool, it is most likely that you are using the personal edition of ActivInspire. You can check this by launching ActivInspire and clicking on Help>About.
If you are using the personal edition, you will either need to purchase a license key from a Promethean reseller, or depending if you have any Promethean ActivBoards you can generate a license.
Please go to http://www.PrometheanKB.com and search for article 10937 for further information.
Promethean Technical Support
- Release notes for myPromethean Portal v1.6.1 (released 26 January 2022)
- Release notes for Radix VISO v1.42 (released 2 December 2021)
- Release notes for myPromethean Portal v1.6 (released 1 December 2021)
- Release notes for ActivConnect OPS-G v2.6.0 (released 17 November 2021)
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)