If you do not have the shape tool, it is most likely that you are using the personal edition of ActivInspire. You can check this by launching ActivInspire and clicking on Help>About.
If you are using the personal edition, you will either need to purchase a license key from a Promethean reseller, or depending if you have any Promethean ActivBoards you can generate a license.
Please go to http://www.PrometheanKB.com and search for article 10937 for further information.
Promethean Technical Support
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)