Can you please check what version of ActivInspire you are running ? is it the personal or professional ? you can find this information by clicking on help > about.
If you are running the personal edition you will need to enter a license key. If you have the professional version of ActivInspire please go http://www.PrometheanKB.com and search article 10719.
This will provide you with details on how to download and install the resources for ActivInspire
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)