Can you please check what version of ActivInspire you are running ? is it the personal or professional ? you can find this information by clicking on help > about.
If you are running the personal edition you will need to enter a license key. If you have the professional version of ActivInspire please go http://www.PrometheanKB.com and search article 10719.
This will provide you with details on how to download and install the resources for ActivInspire
- Release notes for myPromethean Portal v1.6.1 (released 26 January 2022)
- Release notes for Radix VISO v1.42 (released 2 December 2021)
- Release notes for myPromethean Portal v1.6 (released 1 December 2021)
- Release notes for ActivConnect OPS-G v2.6.0 (released 17 November 2021)
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)