Can you please check what version of ActivInspire you are running ? is it the personal or professional ? you can find this information by clicking on help > about.
If you are running the personal edition you will need to enter a license key. If you have the professional version of ActivInspire please go http://www.PrometheanKB.com and search article 10719.
This will provide you with details on how to download and install the resources for ActivInspire
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- Release notes for ActivPanel Elements series v5.0.2 (released 29 April 2021)
- Release notes for ActivPanel Elements series v5.0.0 (released 15 April 2021)