[Anonymous]

Hello Felica,

Thank you for contacting us.

The problem you have described sounds like you are using the personal edition of ActivInspire.

To double check please open ActivInspire and go to Help > About. A box will appear and at the top in bold you will see the version you are running. If the version states personal you will need to enter a license key to unlock the features.

If you do not have a license key but do have Promethean hardware you will need to generate a license key, you can find details on how to do this by going to http://www.PrometheanKB.com and search for article 10937.

If you require any further support please do not hesitate to contact us quoting reference number – 570392.

Thank you,

Craig