During the installation process, are you presented with any
messages indicating a problem with the installation or any error messaging indicating
any other issue presenting during that process?
Does the same error present on each of the Macs on which the software is
Can you also confirm the version of software being installed
on that Mac?
(Support Case 00564017)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)