If no devices are showing within the ‘Device Registration’ section of ActivInspire I would recommend upgrading your driver also as you will still be using a previous version if updating ActivInspire within the “Check for updates” section.
Please download the relevant driver by going to http://www.PrometheanKB.com and searching for article 10902. Once this is installed restart ActivInspire and you should be able to re-register your ActivSlate device.
If you still are in need of help after updating the software please contact Promethean Technical Support by filling in the ‘Contact Us’ form on our Knowledge Base website or either by phone. In either instance please quote case reference 00470861.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)