Thank you for your post.
Can you confirm which software is installed?
If you are using ActivInspire, click on View and then choose “Page Extender” at the bottom of the menu.
Please let us know if you more details.
Promethean Technical Support (#576116)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)