[Anonymous]

Hi Robyn.
Your reference number: 00474905

What version of ActivInspire are you using? You can find this information out by opening ActivInspire and clicking on Help>About.
Does this issue only happen with 1 particular PDF file that you are trying to import? Have you tried importing any other PDF files, if so, do these import?
Please ensure that you are using the latest version of ActivInspire (Currently 2.2 is available). You can download the latest versions from http://www.PrometheanPlanet.com under the ‘Support’ section.
Should you have any issues using the latest version of ActivInspire and importing the PDF files please do not hesitate to contact us by filling out the form by going to the below link:
http://goo.gl/j3AT8S Please also quote your reference number so we can relate all information.
Thanks.