Promethean Community
  • Register
  • Login
  •  English
    •  Deutsch
    •  Français
    •  Italiano
    •  Español

Re: Why is the screen black when I use the desktop camera tool?

Software SolutionsWhy is the screen black when I use the desktop camera tool?
November 13, 2017 at 8:29 am #4269
Anonymous
Inactive

Hi ll18,

Please can you let us know the steps you are taking that causes this issue so we can try to replicate this?
What is the current screen resolution set to?

Kind regards,
Adam
Promethean Technical Support

Announcements
  • Release notes for ActivInspire v2.21 (released 5 January 2021)
  • Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
  • Release notes for myPromethean portal v1.4 (released 2 December 2020)
  • Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
  • Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)
Recent Topics
  • ActivInspire shuts down when I use a pen
  • Remote
  • Has the issue of Win10 and Gen2 boards been “fixed”?
  • Activpen causes Activinspire to shut down.
  • ScreenShare
Promethean Ltd
  • Privacy Policy
  • Terms of use
  • Cookies
Product Registration
  • Register your product
  • Check your warranty
  • Warranty & ActivCare
Contact
  • Promethean Support
Purchase Promethean Products
  • How to Buy (US)
  • How to Buy (UK)
  • How to Buy (AUS)
  • Need It Now
© Promethean Limited