Promethean Community
  • Register
  • Login
  •  English
    •  Deutsch
    •  Français
    •  Italiano
    •  Español

Re: Why is the screen black when I use the desktop camera tool?

Software SolutionsWhy is the screen black when I use the desktop camera tool?
November 14, 2017 at 11:38 am #4270
Anonymous
Inactive

If I go to use the camera option while in the program or while using the desktop toolbox the screen turns black. I will try restarting again, maybe it will work.

1920 X 1080 is screen setting

ActivInspire  settings > recordings > select disable hardware acceleration > then select done 

Announcements
  • Release notes for ActivInspire v2.21 (released 5 January 2021)
  • Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
  • Release notes for myPromethean portal v1.4 (released 2 December 2020)
  • Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
  • Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)
Recent Topics
  • ActivInspire shuts down when I use a pen
  • Remote
  • Has the issue of Win10 and Gen2 boards been “fixed”?
  • Activpen causes Activinspire to shut down.
  • ScreenShare
Promethean Ltd
  • Privacy Policy
  • Terms of use
  • Cookies
Product Registration
  • Register your product
  • Check your warranty
  • Warranty & ActivCare
Contact
  • Promethean Support
Purchase Promethean Products
  • How to Buy (US)
  • How to Buy (UK)
  • How to Buy (AUS)
  • Need It Now
© Promethean Limited