Thank you for your reply.
Please can you let us know the exact steps you take from loading ActivInspire to which options you are choosing within ActivInspire.
Do you have an ActiView attached to the computer at all?
Please can you ensure that you have the latest Flash and Java installed on the computer.
Please could you let us know if you are using a Desktop computer or laptop?
If using a laptop or desktop, are you connecting to an external display such as a projector or ActivPanel?
Promethean Technical Support
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)