Thank you for your reply.
Please can you let us know the exact steps you take from loading ActivInspire to which options you are choosing within ActivInspire.
Do you have an ActiView attached to the computer at all?
Please can you ensure that you have the latest Flash and Java installed on the computer.
Please could you let us know if you are using a Desktop computer or laptop?
If using a laptop or desktop, are you connecting to an external display such as a projector or ActivPanel?
Promethean Technical Support
- Release notes for Radix VISO v1.2.7 (released 10 June 2021)
- Release notes for ClassFlow v6.14 (US release 25 May 2021 / Global release 3 June 2021)
- Release notes for ActivPanel Elements series v5.0.10 (released 13 May 2021)
- Release notes for ActivPanel Elements series v5.0.2 (released 29 April 2021)
- Release notes for ActivPanel Elements series v5.0.0 (released 15 April 2021)