Software SolutionsWhy is the screen black when I use the desktop camera tool?

Hi ll18,

Thanks for providing this short video showing the issue.

I’ve tested this using the steps that you have shown on the video and I do not get the same issue occur.
I would recommend the below:
-Check for any available graphics card updates on your computer
-Check for any available Windows Updates

If the issue still happens, click on your search bar on the bottom and type DXDIAG and run the built-in Windows application as this may help fix your issue too.

If you still experience this issue, try creating another admin account on the computer and seeing if this happens.

Kind regards,
Promethean Technical Support