Thanks for providing this short video showing the issue.
I’ve tested this using the steps that you have shown on the video and I do not get the same issue occur.
I would recommend the below:
-Check for any available graphics card updates on your computer
-Check for any available Windows Updates
If the issue still happens, click on your search bar on the bottom and type DXDIAG and run the built-in Windows application as this may help fix your issue too.
If you still experience this issue, try creating another admin account on the computer and seeing if this happens.
Promethean Technical Support
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)