If needed, the up-to-date ActivInspire software and ActivDriver can be downloaded from this page on Promethean Planet. As of this post, those versions are 2.3 and 5.10, respectively.
If the USB connection from the computer to the board utilizes any extra hardware, like an extension cable, a booster or other adapter, or a wallbox, please instead try connecting directly to the board’s electronics from the computer using only a single length of A-to-B USB cable. Generally, the electronics on the boards to which you can connect are located behind their upper left corner. Given the product code from the board, Technical Support can confirm that for you or advise you where to make that connection instead.
(Support Case 00464563)
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)