Can you confirm which version of the ActivDriver and ActivInspire software you currently have installed?
You can find the software version by clicking on Help in the Inspire menu and going to Info.
The driver version you can get by clicking on the ActivManager Icon in your System Tray and clicking on Control Panel
The bottom of the window that pops up next will show you which version it’s on “Copyright Promethean version x.x.xx”
Alternatively, please call up and we’ll talk you through this, your reference number is: 00464563
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)