[Anonymous]

Hi Lois, 

Can you confirm which version of the ActivDriver and ActivInspire software you currently have installed?  
You can find the software version by clicking on Help in the Inspire menu and going to Info. 
The driver version you can get by clicking on the ActivManager Icon in your System Tray and clicking on Control Panel 
The bottom of the window that pops up next will show you which version it’s on “Copyright Promethean version x.x.xx”

Alternatively, please call up and we’ll talk you through this, your reference number is: 00464563