With regard to the ActivPanel Touch, please could you advise on the first 5 digits of your ActivPanel Touch serial number?
Does the touch work on your ActivPanel at all, but not show within ActivManager’s control panel? If you are able to provide the current ActivManager version listed at the bottom of ActivManagers control panel we would be able to identified if you are using the latest driver.
I would recommend testing another computer to the ActivPanel and see if this works also.
Should you wish to contact Promethean Technical Support directly, please quote your case reference as 00526564.
- Release notes for Radix VISO v1.42 (released 2 December 2021)
- Release notes for myPromethean Portal v1.6 (released 1 December 2021)
- Release notes for ActivConnect OPS-G v2.6.0 (released 17 November 2021)
- Release notes for ActivPanel Elements series v5.1.200 (released 20 September 2021)
- Release notes for Radix agent v1.27.1 (released 25 August 2021)