With regard to the ActivPanel Touch, please could you advise on the first 5 digits of your ActivPanel Touch serial number?
Does the touch work on your ActivPanel at all, but not show within ActivManager’s control panel? If you are able to provide the current ActivManager version listed at the bottom of ActivManagers control panel we would be able to identified if you are using the latest driver.
I would recommend testing another computer to the ActivPanel and see if this works also.
Should you wish to contact Promethean Technical Support directly, please quote your case reference as 00526564.
- Release notes for ActivInspire v2.21 (released 5 January 2021)
- Release notes for ActivPanel Elements Series v4.3.0 (released 16 December 2020) and v4.3.1 (released 7 January 2021)
- Release notes for myPromethean portal v1.4 (released 2 December 2020)
- Release notes for ActivConnect OPS-G v2.4.4 (released 16 October 2020)
- Release Notes for ActivPanel Elements Series v4.2.0 (released 30 September 2020)