I have a Promethean Activboard 100 that works fine with one of the teacher pens that I have but the other teacher pen I have does not work, even though it worked fine previously. The board does not have dual pen capability. The pens are the 2 that came with the board and have the same manufacture date of 07/11. The student pen that I have also works fine.
Thanks for posting.
Does this pen work on any other ActivBoards of the same model as yours? If it doesn’t work it would appear to be faulty and would need to be replaced.
If you would like to contact us directly about this issue please quote reference number 00484038.