I have a Promethean Activboard 100 that works fine with one of the teacher pens that I have but the other teacher pen I have does not work, even though it worked fine previously. The board does not have dual pen capability. The pens are the 2 that came with the board and have the same manufacture date of 07/11. The student pen that I have also works fine.
If the pen less than a
year old, our support team would be able to replace that pen under warranty. Please contact
them with the serial number of your ActivBoard to confirm warranty coverage
and to have the replacement processed for you.
If the pen is older
than one year, any replacements for that pen would need to be purchased. Please contact
a Promethean Salesperson for information in regards to that purchase.