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    • #333
      Matt McWenieMatt McWenie
      Participant

      I have a Promethean Activboard 100 that works fine with one of the teacher pens that I have but the other teacher pen I have does not work, even though it worked fine previously. The board does not have dual pen capability. The pens are the 2 that came with the board and have the same manufacture date of  07/11. The student pen that I have also works fine.

    • #4107
      Anonymous
      Inactive

      If the pen less than a
      year old, our support team would be able to replace that pen under warranty.  Please contact
      them
      with the serial number of your ActivBoard to confirm warranty coverage
      and to have the replacement processed for you.

       

      If the pen is older
      than one year, any replacements for that pen would need to be purchased.  Please contact
      a Promethean Salesperson
      for information in regards to that purchase.

       

      (Support Case 4848009)

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