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    • #33741
      Ashraf abomo3azAshraf abomo3az

      1711 ActivConnect OPS-G hardware reset fail and now no display
      Is there a way to perform a hard reset? WITHOUT an available ops image in display?

    • #33744
      Ashraf abomo3azAshraf abomo3az

      anybody here !

    • #33753
      Noel PrometheanNoel Promethean

      Hello Ashraf,

      Thank you for your post.

      There is 2 ways to reset the ActivConnect OPS-G, one through the settings of the unit.



      But for that you will need to have a display. And the second one, will be the one using the image, as referenced in article 1711.

      Both reset instructions, requires you to have a display with the OPS unit, in order to be able to proceed.

      Please let us know if you have any additional questions or concerns.

      Thank You,


      Promethean Technical Support


      • #33760
        Ashraf abomo3azAshraf abomo3az

        when i made a hardware reset by this method ” article 1711″ to ActivConnect OPS-G the power lost and it fails and now no image appears in the display when i select ops mode the ops power led is green but nothing but this

        can i make any thing to revive it again ?

      • #33762

        Hello Ashraf,

        Thank you for your post. Due to the nature of this issue, we are going to contact you directly via e-mail with specific troubleshooting and questions.

        Kind regards,


        Promethean Technical Support

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