I have updated a few hand fulls of boards early last week and now have had teachers inform me they cannot use any touch features on the screens
This all happened after the 126.96.36.199 update.
I have reset the device and calibrated it with no luck.
I see there is a new update out today 188.8.131.52 and this did not fix the issue.
These are the AP7_B75.
Please advise what we can do to fix this as I have requested help a week ago with no response. If I could get a firmware prior to 184.108.40.206 that may be best as this issue wasn’t present then.
Thank you for your post.
Due to the nature of this issue, we will be reaching out to you via e-mail with specific troubleshooting steps and questions.
Promethean Technical Support