Interactive Flat Panels
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    • #34662
      Nate NelsonNate Nelson

      I have updated a few hand fulls of boards early last week and now have had teachers inform me they cannot use any touch features on the screens

      This all happened after the update.

      I have reset the device and calibrated it with no luck.

      I see there is a new update out today and this did not fix the issue.

      These are the AP7_B75.

      Please advise what we can do to fix this as I have requested help a week ago with no response. If I could get a firmware prior to that may be best as this issue wasn’t present then.

      Thank you

    • #34755

      Hello Nate,

      Thank you for your post.

      Due to the nature of this issue, we will be reaching out to you via e-mail with specific troubleshooting steps and questions.

      Kind regards,


      Promethean Technical Support

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