Interactive Flat Panels
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    • #34662
      Nate NelsonNate Nelson
      Participant

      I have updated a few hand fulls of boards early last week and now have had teachers inform me they cannot use any touch features on the screens

      This all happened after the 5.1.0.159 update.

      I have reset the device and calibrated it with no luck.

      I see there is a new update out today 5.1.200.17 and this did not fix the issue.

      These are the AP7_B75.

      Please advise what we can do to fix this as I have requested help a week ago with no response. If I could get a firmware prior to 5.1.0.159 that may be best as this issue wasn’t present then.

      Thank you

    • #34755

      Hello Nate,

      Thank you for your post.

      Due to the nature of this issue, we will be reaching out to you via e-mail with specific troubleshooting steps and questions.

      Kind regards,

      Jordan

      Promethean Technical Support

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