I have various ABV378PRO whiteboards that once we updated out PCs to the latest Windows 10 version (20H2) the pens have stopped working. I can get the one working with a driver update but it stops again on the next login. Seems to be just isolated to the PCs with the 20H2 windows update. All other models work with no issues.
Are you getting any error messages? We recommend ensuring all Google apps on your computer are closed and reboot the computer. Double check that Google or Chrome is not running in the background and try again.
Hope this helps!
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