Interactive Whiteboards
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    • #35995
      Gordon McClureGordon McClure
      Participant

      Hi,

      I have various ABV378PRO whiteboards that once we updated out PCs to the latest Windows 10 version (20H2) the pens have stopped working. I can get the one working with a driver update but it stops again on the next login. Seems to be just isolated to the PCs with the 20H2 windows update. All other models work with no issues.

      Driver I have used is: 5-18-19

      Any help would be gratefully appreciated

      Thanks

      Gordon

      ICT/Multimedia Technician

    • #35997
      Noel PrometheanNoel Promethean
      Moderator

      Hello Gordon,

       

      Thank you for your post.

      We recommend upgrading the firmware on the ActivBoards, to the latest HID firmware, following the instructions provided in the article below.

      https://support.prometheanworld.com/s/article/1779?language=en_US

      Hope this helps.

       

      Thank you,

      Noel,

      Promethean Technical Support

    • #35999
      Gordon McClureGordon McClure
      Participant

      Cheers Noel, I’ll do that.

    • #36022
      Gordon McClureGordon McClure
      Participant

      Hi, I am having issue getting the update to download. When i press load it trie but then just doesn’t do anything. Is there another way to get this update?

      Thanks

      Gordon

    • #36023

      Hi Gordon,

      Are you getting any error messages?  We recommend ensuring all Google apps on your computer are closed and reboot the computer.  Double check that Google or Chrome is not running in the background and try again.

      Hope this helps!

      Thank you,

      Krista

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