Software Solutions
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    • #33415
      John MeekeJohn Meeke
      Participant

      AFternoon

       

      Have a couple of our schools client we support complaining that Activ Inspire crashes, doesnt save work / losing work etc etc.

       

      I was wondering whether anyone had come across this?

       

       

      software is running from a PC – weve updated to latest version for most i believe and still the issue persists and ideas?

       

      Thanks a lot

       

      John

       

    • #33431

      Hi John,

      Thanks for posting.

      Please confirm the version number in use.

      Which operating system is in use?

      At what point does it crash?

      If work is lost, you will need to check which location it is being saved to from ActivInspire.

      Looking forward to hearing from you.

      Kind regards,

      Carrie

      Promethean Technical Support

      https://support.prometheanworld.com/

    • #33482
      John MeekeJohn Meeke
      Participant

      Afternoon,

      • Version 2.17
      • Win 10 education N
      • When you create a flip chart and save it, itll save to the network drive. However when you try and open it again it give you 2 options – fill corrupted – Wipe or cancel. When you go to cancel it’ll crash the application.

       

      We also have a case open for a client we support Case Number 01093389. They are trying to get a board swapped/ repaired over warranty (which end 2024), they aren’t getting a reply from the UK team. Any chance of giving the team a bit of a kick for us please?

       

      Thanks

       

      John

       

    • #33499
      Slim PrometheanSlim Promethean
      Moderator

      Hello John,

      Thank you for your post.

      We would highly recommend saving your work to a stable location first, i.e. directly to your hard drive. You can then copy the file to your network drive.

      We have seen similar instances where saving to a network location has caused flipchart corruption.

      We strongly suggest you upgrade your ActivInspire to the latest version too. This can be downloaded from here.

      Regarding case 01093389, we have spoken to Carole this morning and everything has been sorted out.

      We hope you find this reply helpful.

      Please let us know if we can be of any other assistance.

      Kind regards,
      Slim

      Promethean Technical Support

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