Interactive Flat Panels
  • This topic has 3 replies, 4 voices, and was last updated 5 years ago by Anonymous.
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    • #1077
      Neil TunnicliffeNeil Tunnicliffe

      I have a 78′ ActivPanel mounted on a stand that has a remote to move it up and down. The board will no longer switch on and when plugged in the light that is usually red when off and green when on flashes between the two constantly.

    • #5933

      If the same behavior presents on the ActivBoard’s Amplifier with a different power supply connected to it (preferably a working one borrowed from another board of the same model temporarily), we would recommend contacting our technical support team by phone or e-mail with the serial number of the board in question to verify its warranty coverage so we can affect a replacement or advise on what parts should be purchased to help correct this behavior.

      (Support Case 00594032)

    • #5934

      my interactive white board doesn’t flash any light.. what should I do?

    • #5935

      Hi and thanks for posting.  If you could let us know the model number of your hardware we can advise you the best steps to try and resolve your issue.

      We look forward to hearing back from you.

      Kind Regards,
      Promethean Technical Support

      (Support Case: 676939)

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