Interactive Flat Panels
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    • #36873
      Tammy ApplegateTammy Applegate
      Participant

      Monterey OS does not appear to want to use Screen Share. I’ve tried deleting the Chrome extension and adding it back. It does not recognize the computer. I’ve also added the app from the Promethean site and it will keep asking to allow under the privacy/permissions on the computer. I’ve allowed every permission there is, restarted the computer, and it finally showed the computer in the waiting room. But, when you click the computer it is a big black screen and never shows what’s on the computer.

    • #36930

      Hi Tammy,

      It sounds like you may need to give permission to the Screen Share app.

      It is recommended that you use the Screen Share app for Mac rather than from the Chrome extension.

      You can download this on your Macbook by going to http://www.share.mypromethean.com.

      Once installed, this should work with no issues.

      Thanks,
      Adam

       

    • #36993
      Tammy ApplegateTammy Applegate
      Participant

      We’ve tried the Screen Share on the Macbook but it only pulls up a black screen.

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