One of the teachers at one of our schools has an ActivBoard that doesn’t respond to pen input at all. The flame remains lit white, and there are no color changes with any pen I’ve tested, including the two that came with it.
Thank you for your post.
In regards to your issue can you please confirm the model of your ActivBoard, you can find this information on the ActivBoard.
Also can you please ensure you have the latest driver installed, to download the latest driver please go to http://www.PrometheanKB.com and search for article 10902.
We look forward to hearing from you,