Interactive Whiteboards
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    • #19665
      Joe ParkJoe Park
      Participant

      Hi!

      I saw in the release notes that the latest ActivDriver 5.18.19 can be installed on Windows computers that use SecureBoot.

      We have some 1oo and 300 series boards that have the 5.18.16 beta driver on them so our teachers can still use them with Windows 10.  We’ve got the correct firmware on the boards as well.  Currently, they need to disable driver signature when they restart in order for the boards to work.

      Does this 5.18.19 update work without disabling driver signature for the 100 and 300 series boards?

    • #29530
      Craig PrometheanCraig Promethean
      Moderator

      Hello,

      Thank you for your post.

      We will reach out via email as we are having issues with the community at the moment.

      We will close this thread and contact you via email.

      Thank you,

      Craig

    • #34557
      leo geckoleo gecko
      Participant

      what was the answer to this?

    • #34649
      Craig PrometheanCraig Promethean
      Moderator

      Hello Leo,

      Thank you for your post.

      The solution for Windows 10 crashing with Promethean hardware can be found in support article 1779. 

      Please let us know if you have any questions.

      Kind regards,

      Craig

    • #35274
      n rambon rambo
      Participant

      OP: “Does this 5.18.19 update work without disabling driver signature for the 100 and 300 series boards?”

      • Can someone from Promethean please answer the OP’s question?
      • Craig’s response #1 was a non-response. (Private emails are no help to the community)
      • Craig’s response #2 was also a dodge. No answer. Instead linked an article you cannot even access without a support account which I can’t seem to create.

      Yes, or no? Thank you!

    • #35280
      James PrometheanJames Promethean
      Moderator

      Hi,

      Thanks for your post.

      To answer the original question, disabling driver signature is a possible necessary step for users of V2 ActivBoards when installing the unsupported ActivDriver version 5.18.16.

      ActivDriver version 5.18.19 was released to address Blue Screen errors (BSODs) which would start appearing when interacting with the ActivBoard after updating Windows 10 to v1903. However, additional measures had to be taken to ultimately resolve this issue. These measures varied depending on the model of ActivBoard used.

      If you were using a 100, 300 or 500 series ActivBoard with the aforementioned version of Windows or later, you would need to install the latest HID firmware for the ActivBoard to be recognised by the OS/Driver.

      If instead you had a V2 ActivBoard, due to the age of the model, we were unable to release any further firmware updates. Thus the unsupported ActivDriver version was made available along with a couple of further options to try and get them working (including disabling driver signature).

      The further options were not necessary if you had a 100, 300 or 500 series ActivBoard.

      V1 ActivBoards, could not be made to work with any of these solutions and as a result have become incompatible with the later versions of Windows.

      ActivBoard Touch models (2, 6 & 10) were not affected by this issue.

      The support article 1779, which Craig referred to, provides more details on these errors and how to resolve them. Our support site has just been updated over the last couple of days, which resulted in the URLs being amended. Hence why the link in his post from September will not have worked. The link above should take you to the desired article.

      Given that Craig’s first post was over a year ago, it is difficult to recall what the issues he refers to were, which led to us needing to contact the user directly. With that said, the Blue Screen errors were a significant problem for a large proportion of our ActivBoard users at the time and were a little complex to resolve (depending on the model of ActivBoard in question). As such, speaking with the users directly meant that we could quickly gather the necessary information we needed to provide the best course of action.

      We would recommend referring to article 1779 to any users who are experiencing the Blue Screen errors. If you are having trouble following the instructions within, or the error persists despite following them, please reach out to us directly by phone or email and we will gladly assist you further.

      Thanks

      James

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