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    • #811
      Vance WoodsVance Woods
      Participant

      while downloading Activinspire suite V2.4 64bit and while it is installing the Activ Driver the download stops. A window pops up saying an error has occurred “ActivDriver x64 Err: 1603. please help

    • #5272
      Anonymous
      Inactive

      Hi Vance,

      Thanks for posting on the Support Community.

      You may receive this error message if any one of the following conditions is true:
      -The folder that you are trying to install the Windows Installer package to is encrypted.
      -The drive that contains the folder that you are trying to install the Windows Installer package to is accessed as a substitute drive.
      -The SYSTEM account does not have Full Control permissions on the folder that you are trying to install the Windows Installer package to. You notice the error message because the Windows Installer service uses the SYSTEM account to install software.

      Please could you ensure that you have full administrative rights along with a valid installation location?
      If you are still experiencing issues, please let us know.

      Thanks,
      Adam
      Promethean Technical Support
      Case 00570597

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